The pureengage cloud administrator is the architect and overseer of the pureengage platform the physical and nonphysical resources that you use to run your contact center, including people, skills, and data. It serves as a blueprint for designing and deploying a data center facility. Muppala, senior member, ieee, malathi veeraraghavan, senior member, ieee abstractlargescale data centers form the core infrastructure support for the ever expanding cloud based services. Our code goes through extensive automated unit and integration testing to check the performance of individual components and how they work together. Government data center network reference architecture. Ngn provides convergence between the traditional telecommunications and the. Oubound option for cisco unified contact center enterprise and hosted 51.
The architecture also improves data center availability and security in terms of network protection, connectivity failures and disaster recovery, while integrating security services that can be virtualized across the data center, the agency and to other federal and state agencies as needed. You dont need to use all the techniques every time. The goal was to design a facility without sitespecific constraints in an ideal situation, so the client could then take that design and replicate it as needed. Rsw rack switch, csw cluster switch, fc fatcat aggregation switch the current 4post architecture solved a number of issues facebook had encountered in the past. Orchestration ors executes the business logic across all media types, and then conversation manager extracts context and rules of the business logic as well as provides an ability to report on events. Data center network data center networks are large clusters of servers interconnected by network switches. Enrich your customer experiences and optimize contact center performance. Slides adapted from presentaons by albert greenberg and changhoon kim microsoj. Comprehensive coverage explaining the correlation and synergy between next generation networks and the existing standardized technologies this book focuses on next generation networks ngn. The morgan kaufmann series in computer architecture and design includes bibliographical references and index.
Implementation architecture for a national data center. Mitel connect contact center overview advanced network systems. Application of network visualization to identify gaps in complex information system architectures. Data center network architecture how is data center network. Oct 10, 2014 introduction to data center network architecture 1. Data center network architectures aalto university. The data center fabric term is as meaningless as switching or cloud every major networking vendor is announcing or selling data center fabric solution and no two vendors have something remotely similar in mind. Data center is a pool of resources computational, storage, network interconnected using a communication network. Rapidly onboard new customers with web provisioning. This paper follows earlier work aimed at ensuring a connection between the information sharing needs of a large number of participants comprising a distributed command. Enterprise architecture is softwarebased, the system scales easily without causing obsolescence of any components. Ngn architectures, protocols and services communication. National center and state collaborative software architecture.
A cost comparison of data center network architectures lucian popa. Social network analysis in military headquarters using. The services layer generates the statistical data used for interaction processing and contact center reporting. Architecture of network systems dimitrios serpanos, tilman wolf. The allinone architecture of the genesys purecloud and pureconnect call center platforms seamlessly consolidatescontact center and business communications infrastructures to reduce complexity, simplify administration, improve efficiency and reduce total cost of ownership. A call center is a collection of resources typically agents and ict equipment capable of handling customer contacts by telephone.
This thesis covers two crucial steps of workforce management in call centers, forecast. To choose the best solution for your data center, you must look beyond white papers and marketectures and. Aggregate bandwidth requirement is a major bottleneck to data center performance. Overview of how nugenesis 8 sdms captures and catalogs laboratorybased data into a centralized data repository, as the foundation of the nugenesis platform. Introduction to data center network architecture 1. To meet these goals, we present vl2, a practical network architecture that scales to support huge data centers with uniform high capacity between servers, performance isolation. Dell is helping customers upgrade data center network architectures to meet new demands imposed by virtualization, changing traffic patterns, and the nature of todays workload needs including cloudbased and asaservice offerings. A nimble cloud approach with microservice based architecture for the future. At hpe, we know that it managers see networking as critical to realizing the potential of the new, highperforming applications at the heart of these initiatives. Data center architecture is the physical and logical layout of the resources and equipment within a data center facility. Everyone has access to them from a variety of devices and from just about anywhere. Archivingarchitecture kent kleinman university of buffalo, school of architecture, hayes hall 112a, 3435 main street, ny 14214 buffalo u. Ngn provides convergence between the traditional telecommunications and the internet. Ethernet architecture designed to connect computers in building or campus technologydriven architecture passive coaxial cable asynchronous access, synchronous transmission broadcast medium access using csmacd 10 mbs transmission rate with manchester encoding coaxial cable taps repeater general concepts ethernet architecture.
Design goals fattree dcn recursive dcn design mdcs virtualized dcn dcnintroduction 3. This work was supported by a grant from the us department of education, office of special education. Overview of how nugenesis 8 sdms captures and catalogs laboratorybased data into a centralized data repository, as the. In particular, the data center network should enable any server to be assigned to any service. If you continue browsing the site, you agree to the use of cookies on this website. Integrating sdn into the data center white paper 2015, juniper networks, inc. Cisco interaction manager architecture overview 314. A read is counted each time someone views a publication summary such as the title, abstract, and list of authors, clicks on a figure, or views or downloads the fulltext. Application of network visualization to identify gaps in. To address their needs, youve deployed contact center solutions to bridge the gap between your customers, employees, and backoffice systems. Softwaredefined data center build your own converged infrastructure hyperconverged infrastructure hardware e. Prduct data seet genesys reference architecture blueprints. Odigo the cloudbased contact center solution capgemini. For example, network failures used to be one of the primary causes of service outages.
The genesys framework consists of five layers see the figure below. The information conveyed in this document is confidential and proprietary to mitel and is intended solely for mitel employees and members of. Scape contact center servers can be networked across. He has worked in routing protocols and routed network design for the past 15 years. Thus the performance and dependability characteristics of data centers. These extensions are also applied to the notation ramroop and pascoe 9 used to denote the entire data integration process. A survey of data center network architectures yang liu, jogesh k. Even worse, all fabric architectures announced so far are proprietary. Integrating sdn into the data center juniper networks. Government data center network design considerations. The inner circle guide to cloudbased contact center solutions.
Service management enables visibility, control, and automation to deliver quality service at any scale. New data center network dcn architectures are proposed to handle different challenges faced by. The data center infrastructure is central to the it architecture, from which all content is sourced or passes through. Customer satisfaction will remain a pivotal contact center metric. Common components orchestration business rules to control the routing of interactions in the contact center, including realtime visibility into contact center resources and integration into external services. Details of the actual processing steps followed within the data center is discussed and the general architecture design is described. Data center network dcn holds a pivotal role in a data center, as it interconnects all of the data center resources together. These are based on real life enterprise network requirements, namely optimized application delivery control. Genesys reference architecture blueprints customers use a wide variety of channels to connect with your business for sales and support.
Abstract there is a growing body of research exploring new network architectures for the data center. Data center fabric blueprint architecture components. At the core of the dcnet call center solutions is automatic call distribution. Acp contact center mivoice 5000 cc phase out announcement.
Russ has spoken at cisco live, interop, lacnog, and other global industry venues. Modem router server, pc1, pc2, pc3, etc i figured with the first layout i can filter internet, server printers, and control the entire network through one computerserver. A cost comparison of data center network architectures. It is a layered process which provides architectural guidelines in data center development.
Business resilience the data center network architecture offers companies the ability to minimize the impact of disaster scenarios through an architecture that helps mitigate risks and also provides tools and technologies that. This article describes a new approach, based on uml, which we believe meets the real requirements of modelling the enterprise data architecture. Ip fabric underlay network, ipv4 and ipv6 support, network virtualization overlays, ibgp for overlays, bridged overlay, centrallyrouted bridging overlay, edgerouted bridging overlay, irb addressing models in bridging overlays, routed overlay using evpn type 5 routes, multihoming support for ethernetconnected end systems, multihoming support for ipconnected end systems, data. Gpon multiplexing architecture ifpon o n u o n u o n u tcont port tcont port port tcont tcont port port port port port onuid identifies onus allocids identifies tconts portid identifies gem ports gem port. Reference architecture use cases genesys reference architecture blueprints address the following use cases. Towards a cloud data center slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. The ncentral server, a linuxbased appliance, is the core component of the ncentral deployment as it provides the following key pieces of functionality. This is the architecture that i am leaning toward but i didnt know if i should consider the following. Dcns need to be scalable and efficient to connect tens or even hundreds of thousands of servers to handle the growing demands of cloud computing. Cisco unified contact center enterprise solution reference. Performance analysis and optimization in customer contact centers. This workshop will describe the new capabilities of nugenesis 8 sdms.
The growing speed and footprint of data centers is challenging it managers to effectively budget and develop reliable, highperformance, secure, and scalable network infrastructure environments. This means that the infrastructure and processes of a. Ensure that your customers receive the attention they deserve, increase employee productivity and meet your goals with genesys. Genesys call center and contact center solutions give your customer service team the tools they need for accurate contact routing and faster contact resolution. A cloudbased contact center environment means that the locally needed it. Gam also reveals an abundance of threeway contacts across the genome, especially between regions that are highly transcribed or contain superenhancers, providing a level of insight into genome architecture that, owing to the technical limitations of current technologies, has previously remained unattainable. I am setting up a small file server to serve core files to about 1012 computers. I was involved in spatial layout and planning early in the process.
Lecture 2 data center network architectures mohammad alizadeh spring 2016. Allinone contact center call center software genesys. Oneneck data center invision planning architecture. Open gride computing system 3415 greystone dr austin, tx. Softwaredefined data center through hyperconverged. Since 2010, applications have become even more distributed, and might even be loadbalanced across data centers. An ncentral deployment is composed of three components. Genesys s cloud architecture leverages the worldclass sipbased gvpmedia services products at genesys s core.
Open gride computing system 3415 greystone dr austin tx 78731. I recently graduated with a bs in comp sci but i didnt have much networking education. Research report 2019 gartner mq for contact center as a service, north america gartner names genesys as a leader in contact center as a service, north america, yet again according to gartner, contact center as a service ccaas solutions are becoming the preferred deployment model for many contact centers in north america, replacing. Data center networks dcn, data center architecture, data center abstract data centers dcs are experiencing a tremendous growth in the number of hosted servers. With genesys cloud contact center software, you get a multitenant, microservices architecture you can trust with the scale, flexibility and security you need.
Data center architecture overview data center design models data center architecture overview the data center is home to the computational power, storage, and applications necessary to support an enterprise business. Workforce management in call centers vrije universiteit amsterdam. Knowledgeable contact center agents delivering a top class service to your customers ensures loyalty, enhances your reputation and, importantly, saves costs. Social network analysis is a branch of mathematical social science focusing on the relation ships between people andor groups which we intend to apply to. Modelling the enterprise data architecture andrew j. Limitless design opportunity put this data center on display. The model consists of a data center and data agencies at a national level. Application of network visualization to identify gaps in c omplex information systems architectures. Scalable data center network architecture with distributed placement of optical switches and racks article pdf available in journal of optical communications and networking 63. Mar 08, 2017 gam also reveals an abundance of threeway contacts across the genome, especially between regions that are highly transcribed or contain superenhancers, providing a level of insight into genome architecture that, owing to the technical limitations of current technologies, has previously remained unattainable. At a high level, the web user events login, login failure, etc. Data center network architecture how is data center. This growth is having a direct impact on the amount of power and cooling required to support overall data center demands.
A scalable, commodity data center network architecture. Data center network architectures juha salo aalto university school of science and technology juha. Mitel connect contact center is a powerful yet easytouse solution that. Oracle 11g r2 database windows 2008 r2 server 64 bit. Open architecture for integrations that creates a unified. A comparative study of data center network architectures. Build a smarter data center with juniper networks qfabric.
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